Privacy policy

Privacy Policy for THAIF Women's Mall

Last Updated: November 17, 2025

1. Introduction

Welcome to THAIF Women's Mall ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thaif.in/ or purchase products from us.

Company Details:

-Business Name: THAIF WOMENS MALL (MEADOW LEAF)

- Address: Asian Tower, Main Road, Kottakkal, Malappuram, Kerala - 676503

- Email: thaifindia@gmail.com

- Phone: 9745444410

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register, place an order, or interact with our services, we may collect:

- Full name

- Shipping and billing address

- Phone number

- Email address

- Date of birth (for promotional offers and age verification)

- GST number (for business customers)

2.2 Technical Information

We automatically collect certain information when you visit our website:

- IP address

- Device type and operating system

- Browser type and version

- Pages visited and time spent

- Referring website

- Cookies and similar tracking technologies

2.3 Financial Information

For processing payments, we may collect:

- Credit/debit card details (processed securely through payment gateways)

- UPI ID

- Payment transaction history

- We also offer Cash on Delivery (COD) as a payment option

2.4 Other Information

- Product reviews and ratings

- Customer service correspondence

- Marketing preferences

- Social media interactions with our brand

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Order Processing & Delivery

- To process and fulfill your orders

- To arrange delivery of products through courier partners

- To send order confirmations and shipping updates

- To handle returns, exchanges, and refunds

3.2 Customer Support

- To respond to your inquiries and provide customer service

- To resolve disputes and troubleshoot problems

- To provide technical support

3.3 Marketing & Communications

- To send promotional offers, newsletters, and updates about new products

- To personalize your shopping experience

- To send birthday wishes and special occasion offers

- To conduct surveys and gather feedback

3.4 Business Operations

- For internal analytics and business intelligence

- To improve our website, products, and services

- To detect and prevent fraud

- For legal compliance and regulatory requirements

4. Sharing of Information with Third Parties

We may share your information with trusted third parties who assist us in operating our business:

4.1 Service Providers

- Courier & Logistics Companies:For delivery of products to your address

- Payment Gateway Providers:For secure processing of online payments

- Cloud Storage Providers: For data storage and backup

- IT Service Providers:For website hosting and maintenance

- Marketing Agencies: For email campaigns and digital advertising (only with your consent)

4.2 Legal Compliance

- Government Agencies:When required by law or to comply with legal processes

- Law Enforcement: To protect our rights, property, or safety, and that of our customers

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Storage and Retention

5.1 Storage Location

- Your data is stored on secure cloud servers located in India

- We use industry-standard security measures to protect your information

5.2 Retention Period

- Order Information: Retained for 3 years from the date of purchase for legal and accounting purposes

- Account Information:Retained until you request deletion or close your account

- Marketing Data: Retained until you opt-out of marketing communications

- Financial Records: Retained as per Indian tax and accounting laws (minimum 7 years)

6. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted

- Secure Payment Gateways:We use PCI-DSS compliant payment processors

- Password Protection:User accounts are password-protected

- Access Controls: Limited employee access to personal data on a need-to-know basis

- Firewalls and Anti-virus:Protection against unauthorized access and malware

- Regular Security Audits: Periodic review of our security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing

experience.

7.2 Types of Cookies We Use

- Essential Cookies: Required for website functionality (shopping cart, login sessions)

- Performance Cookies: Help us understand how visitors use our website (Google Analytics)

- Functional Cookies: Remember your preferences and settings

- Advertising Cookies: Used for targeted advertising and remarketing (Facebook Pixel, Google Ads)

7.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Correction

- Request a copy of the personal information we hold about you

- Request correction of inaccurate or incomplete information

8.2 Deletion

- Request deletion of your personal information (subject to legal retention requirements)

- Close your account at any time

8.3 Data Portability

- Request your data in a structured, commonly used format

8.4 Marketing Opt-Out

- Unsubscribe from promotional emails by clicking the "unsubscribe" link

- Opt-out of SMS marketing by replying "STOP"

- Disable push notifications through your device settings

- Opt-out of WhatsApp marketing by requesting removal

8.5 Withdraw Consent

- Withdraw consent for data processing at any time (may affect service delivery)

To exercise any of these rights, please contact our Grievance Officer (details below).

9. Marketing Communications

9.1 Types of Communications

With your consent, we may send:

- Promotional emails about new products, sales, and offers

- SMS notifications about order updates and special deals

- WhatsApp messages for customer support and marketing

- Retargeted advertisements on social media and other websites

9.2 Retargeting and Advertising

We use platforms like Google Ads and Facebook Pixel to show you relevant advertisements based on your browsing behavior. You can opt-out of personalized advertising through:

- Google Ads Settings

- Facebook Ad Preferences

- Your browser's privacy settings

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

- Posting the updated policy on our website with a new "Last Updated" date

- Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

Grievance Officer Details:

- Name: Hameed Badsha

- Designation:Director

- Email: thaifkottakkal@gmail.com

- Phone:9846610067

- Address: THAIF Women's Mall, Asian Tower, Main Road, Kottakkal, Malappuram, Kerala - 676503

Response Time:We aim to respond to all grievances within 7-10 business days.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including:

- Information Technology Act, 2000

- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

- Consumer Protection Act, 2019

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Malappuram, Kerala.

15. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us:

THAIF Women's Mall

- Address:Asian Tower, Main Road, Kottakkal, Malappuram, Kerala - 676503

- Email: thaifindia@gmail.com

- Phone:9745444410

- Website: https://thaif.in/

16. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.