Shipping policy

Shipping & Delivery Policy

Last Updated: November 17, 2025

1. Overview

THAIF Women's Mall is committed to delivering your orders in a timely and secure manner. This policy outlines our shipping practices and delivery timelines.

2. Shipping Coverage

2.1 Delivery Areas

We deliver across India (all states and union territories).

Remote areas may have extended delivery times.

Certain PIN codes may not be serviceable by our courier partners.

2.2 International Shipping

Currently, we do not ship outside India.

International shipping may be available in the future.

3. Shipping Charges

Order Value

Shipping Charges Below ₹500 - ₹50

₹500 - ₹999 - ₹40

₹1000 and above - FREE

Shipping charges are calculated at checkout

Additional charges may apply for remote locations

Express delivery is available at extra cost (select pin codes)

4. Delivery Timeline

4.1 Standard Delivery

Metro Cities: 3-5 business days

Other Cities: 5-7 business days

Rural/Remote Areas: 7-10 business days

4.2 Express Delivery (if available)

Metro Cities: 1-2 business days

Additional charges apply.

4.3 Order Processing Time

Orders are processed within 1-2 business days.

Orders placed on weekends/holidays are processed on the next business day.

The delivery timeline starts after order processing.

5. Shipping Partners

We partner with reliable courier services including:

Blue Dart

Delhivery

DTDC

India Post

Other regional courier partners

6. Order Tracking

Tracking details will be sent via SMS and email once shipped.

Track your order through our website using the tracking number.

7. Delivery Process

7.1 Address Verification

Ensure your delivery address is complete and accurate.

Include landmarks for easier location.

Provide a working phone number for delivery coordination.

7.2 Delivery Attempts

The courier partner will make up to 3 delivery attempts.

You will be contacted before each attempt.

If all attempts fail, the order will be returned to us.

7.3 Receiving Your Order

Photo ID may be required at delivery.

Inspect the package before accepting.

Report any visible damage immediately to the delivery person.

Sign the delivery receipt only after inspection.

8. Failed Delivery

Reasons for delivery failure:

Incorrect/incomplete address

Customer unavailable

Refusal to accept delivery

Premises locked

Action: Contact us within 24 hours to reschedule delivery.

9. Non-Delivery/Lost Shipments

If your order is not delivered within the expected timeline:

Check tracking status on our website.

We will investigate with the courier partner.

Refund or replacement will be provided if shipment is confirmed lost.

10. Damaged Shipments

Inspect the package upon delivery.

If damaged, note it on the delivery receipt.

Take photos and inform us within 24 hours.

Do not accept severely damaged packages.

We will arrange a replacement or refund.

11. Multiple Items in Single Order

All items may be shipped together or separately.

Separate tracking numbers will be provided for split shipments.

No additional shipping charges for split shipments

12. Address Change

The address can be changed before order is shipped.

The address cannot be changed once order is dispatched.

13. Public Holidays

Deliveries may be delayed during:

National holidays

Festival seasons

Natural calamities

Local strikes or bandhs

14. Contact for Shipping Queries

THAIF Women's Mall

Email: thaifindia@gmail.com

Phone: 9745444410

Business Hours: 10:00 AM - 6:00 PM (Monday to Sunday)

Payment Policy

Last Updated: November 17, 2025

1. Overview

THAIF Women's Mall offers multiple secure payment options for your convenience. This policy outlines our payment methods and processes.

2. Accepted Payment Methods

2.1 Online Payment Options

We accept the following payment methods:

Credit Cards

Visa

MasterCard

American Express

RuPay

Debit Cards

All major banks

Visa, MasterCard, Maestro, RuPay

Net Banking

All major Indian banks

Secure banking gateway

UPI (Unified Payments Interface)

Google Pay

PhonePe

Paytm

BHIM

Other UPI apps

Digital Wallets

Paytm Wallet

Mobikwik

Freecharge

Amazon Pay

2.2 Cash on Delivery (COD)

Available for orders up to ₹10,000

COD charges: ₹50 (may be waived on orders above ₹1000)

Not available for all pin codes

Exact cash preferred (change may not be available)

COD orders may require phone verification

3. Payment Security

3.1 Security Measures

All online transactions are processed through secure payment gateways

We use 256-bit SSL encryption

We are PCI-DSS compliant

We do not store your card details on our servers

Card information is encrypted and processed by authorized payment partners

3.2 Payment Gateway Partners

Razorpay

PayU

CCAvenue

Other RBI-approved payment aggregators

4. Pricing and Taxes

All prices are in Indian Rupees (INR)

Prices are inclusive of GST unless stated otherwise

A GST invoice will be provided with every order

Additional taxes may apply for business purchases

5. Payment Process

Step 1: Add to Cart

Select products and add to cart

Review cart before checkout

Step 2: Checkout

Enter/verify shipping address

Choose delivery method

Step 3: Payment

Select preferred payment method

Enter payment details securely

Complete payment

Step 4: Confirmation

Order confirmation sent via email/SMS

Order number generated for tracking

6. Payment Failure

If payment fails:

Check your internet connection

Verify card/account details

Ensure sufficient balance

Check if card is enabled for online transactions

Try alternate payment method

Contact your bank if issue persists

Note: The amount may be debited, but the order is not confirmed

The amount will be refunded within 5-7 business days

7. Double Payment/Multiple Debits

If you're charged multiple times:

Provide transaction IDs and bank statement

Excess amounts will be refunded within 7-10 business days

8. Payment Verification

High-value orders may require additional verification

We may contact you via phone/email

Additional documents may be requested (ID proof, address proof)

This is to prevent fraud and protect your account

9. Offers and Discounts

9.1 Discount Codes

Enter promo codes at checkout

Only one promo code per order

Cannot be combined with other offers unless specified

Discounts are applied before shipping charges

9.2 Bank Offers

Check for ongoing bank offers on checkout page

Terms and conditions apply

Offers subject to availability

10. GST and Business Purchases

GST will be charged as applicable

GST invoice provided with every order

For GST registration: Provide GSTIN at checkout

The business name will appear on invoice

11. Currency

All transactions in Indian Rupees (INR) only

International cards accepted (charges may apply as per your bank)

12. Refund on Payment

For refund policies, please refer to our Refund & Return Policy

Refund Timeline:

Online payments: 7-10 business days to original payment source

COD orders: Bank transfer after return verification

13. Invoice

Tax invoice sent via email after order confirmation

Download the invoice from your account dashboard

Physical invoice included with shipment

14. Payment Disputes

For payment-related disputes:

Email: thaifindia@gmail.com

Phone: 9745444410

Provide: Order number, transaction ID, payment screenshot

15. Contact for Payment Issues

THAIF Women's Mall

Email: thaifindia@gmail.com

Phone: 9745444410

Business Hours: 10:00 AM - 8:00 PM (Daily)

Cancellation Policy

Last Updated: November 17, 2025

1. Overview

At THAIF Women's Mall, we understand that plans change. This policy outlines the process and conditions for order cancellation.

2. Cancellation by Customer

2.1 Before Shipment

You can cancel your order free of charge if it has not been shipped yet.

How to Cancel:

Select the order you wish to cancel

Click "Cancel Order" and select reason

OR contact us at 9745444410 or thaifindia@gmail.com

Cancellation Timeline:

Orders can be cancelled within 24 hours of placing the order

Orders processed for shipment cannot be cancelled

2.2 After Shipment

Once the order is shipped, it cannot be cancelled. However, you can:

Refuse delivery, and the order will be returned to us

Follow our Return & Refund process after delivery (within 7 days)

2.3 Cash on Delivery (COD) Orders

COD orders can be cancelled before shipment

Simply refuse delivery if you no longer want the product

Repeated refusals may result in COD blocking for future orders

3. Refund on Cancellation

3.1 Before Shipment (Pre-paid Orders)

Full refund including shipping charges

Refund processed within 7-10 business days

Refunded to original payment method

3.2 After Shipment

Refund as per Return & Refund Policy

Shipping charges may not be refunded

Return shipping cost to be borne by customer (except defective products)

3.3 Cash on Delivery (COD)

No refund is applicable if cancelled before shipment

If refused after shipment, no charges apply

4. Cancellation by THAIF Women's Mall

We reserve the right to cancel orders in the following circumstances:

4.1 Product Unavailability

Product out of stock

Product discontinued

Unable to source product

4.2 Pricing Errors

Incorrect pricing displayed due to technical error

Pricing significantly below cost

4.3 Invalid Information

Incorrect/incomplete delivery address

Wrong contact details

Unable to verify order

4.4 Fraudulent Activity

Suspected fraudulent transaction

Multiple orders from same customer with previous payment issues

Violation of terms and conditions

4.5 Force Majeure

Natural disasters

Government restrictions

Pandemic-related lockdowns

Other unforeseen circumstances

Action:

You will be notified via email/SMS

Full refund processed within 7-10 business days

No cancellation charges

5. Partial Cancellation

5.1 Multiple Items in One Order

You can cancel individual items before shipment

Refund will be proportional to cancelled items

Shipping charges are recalculated if order value changes

5.2 After Shipment

Cannot partially cancel

Follow the return process for unwanted items after delivery

6. Refund Processing

6.1 Online Payment (Card/UPI/Net Banking/Wallet)

Refund to original payment source

Timeline: 7-10 business days

Bank processing may take additional 2-3 days

6.2 EMI Orders

Refund processed to card

EMI reversal as per bank policy

Interest charges (if any) as per bank terms

6.3 Offer/Discount on Cancelled Orders

Discount benefits will be revoked

If the offer code is used, it may not be reusable

7. Cancellation Charges

Cancellation Stage

Charges

Before shipment

FREE

After shipment (refused delivery)

FREE (COD), return shipping cost (Prepaid)

After delivery

As per Return Policy

8. Non-Cancellable Products

The following items cannot be cancelled once ordered:

Customized or personalized products

Products marked "non-cancellable" at time of purchase

Special order items

9. Auto-Cancellation

Orders may be automatically cancelled if:

Payment not received within 30 minutes of order placement

Payment verification fails

Unable to contact customer within 48 hours

Order not shipped within 15 days (except pre-order items)

10. Cancellation Status

Check cancellation status:

Check email for cancellation confirmation

Contact customer support: 9745444410

11. Repeat Cancellations

Excessive cancellations may result in:

Blocking of Cash on Delivery option

Order verification requirements

Account suspension in extreme cases

12. How to Avoid Cancellations

Double-check product details before ordering

Verify delivery address and contact number

Ensure the payment method is working

Order only when certain about purchase

13. Customer Support

For cancellation assistance:

THAIF Women's Mall

Email: thaifindia@gmail.com

Phone: 9745444410

Address: Asian Tower, Main Road, Kottakkal, Malappuram, Kerala - 676503

Business Hours: 10:00 AM - 8:00 PM (Daily)

Information Required for Cancellation:

Order number

Registered email/phone number

Reason for cancellation

14. Grievance Officer

For cancellation disputes:

Name: Hameed Badsha

Designation: Director

Email: thaifkottakkal@gmail.com

Phone: 9846610067

Response time: 7-10 business days

Additional Notes for All Policies

Important Links

Terms & Conditions: https://thaif.in/terms-conditions

Refund & Return Policy: https://thaif.in/refund-return-policy

Shipping Policy: https://thaif.in/shipping-policy

Payment Policy: https://thaif.in/payment-policy

Cancellation Policy: https://thaif.in/cancellation-policy

Business Hours

Customer Support Available:

Days: Monday to Sunday

Time: 10:00 AM - 8:00 PM IST

Response Time: Within 24-48 hours

Contact Information

THAIF Women's Mall

Business Name: THAIF WOMENS MALL (MEADOW LEAF)

Address: Asian Tower, Main Road, Kottakkal, Malappuram, Kerala - 676503

Email: thaifindia@gmail.com

Phone: 9745444410

Website: https://thaif.in/

Grievance Redressal

Grievance Officer:

Name: Hameed Badsha

Designation: Director

Email: thaifkottakkal@gmail.com

Phone: 9846610067