Terms of service

Terms and Conditions for Thaif Mall, Kotakkal, Malappuram Dt, Kerala, India

Effective Date:

Website/Platform : Thaif Mall (Online Business Portal)

These Terms and Conditions ("Agreement") govern the use of the online services, website, and payment gateway of Thaif Mall, Kottakkal, Malappuram Dt, Kerala, India, in the business of selling fancy items, cosmetics, and related products. By accessing, browsing, or otherwise using our platform and payment services, you acknowledge and agree to be bound by these Terms and Conditions

1. Definitions

“User/Customer” refers to any individual or entity accessing or purchasing products from Thaif Mall Kotakkal.

“Products” refers to fancy items, cosmetics, accessories, and any other goods listed on the platform.

“Payment Gateway” refers to the third-party service integrated for online payments.

“We/Us/Our” refers to Thaif Mall, Kotakkal.

2. Eligibility

By using our website or making a purchase, you confirm that:

You are at least 18 years of age.

You are legally capable of entering into binding contracts.

You will provide accurate and complete information while placing orders.

3. Product Information and Availability

We strive to provide accurate descriptions, pricing, and images of products.

Product availability is subject to change without notice.

Colors and appearance may vary due to screen settings and lighting.

We reserve the right to discontinue or modify any product at any time.

4. Pricing and Payment

All prices are listed in Indian Rupees (INR) and inclusive/exclusive of taxes as specified.

Payments must be made through the authorized payment gateway integrated on the website.

By initiating a transaction, you explicitly authorize the payment gateway to process the corresponding payment.

We are not responsible for payment gateway errors, delays, or failures.

The customer is responsible for any additional charges or fees imposed by banks, UPI providers, or wallet services.

5. Order Confirmation and Cancellation

An order is confirmed only after successful payment and verification.

We reserve the right to cancel an order due to:

Stock unavailability

Pricing errors

Fraudulent or suspicious transactions

Customers may request cancellation before dispatch, subject to approval.

6. Shipping and Delivery

Products will be shipped to the address provided at checkout.

Delivery timelines are estimates and may vary due to external factors.

We are not liable for delays caused by courier services, natural events, or unforeseen issues.

Shipping charges, if applicable, will be displayed at checkout.

7. Returns, Replacements, and Refunds Policy

Returns/replacements are accepted only for damaged, defective, or wrong products delivered.

Cosmetic items that are opened or used cannot be returned due to hygiene concerns.

Customers must raise return requests within 48 hours of delivery with proof (photos/videos).

Refunds, if approved, will be processed via the original payment method within 7–14 working days.

8. User Responsibilities

Users agree:

Not to misuse the website or payment gateway.

Not to engage in fraudulent activities.

Customers must maintain the strict confidentiality of all login credentials.

To ensure payment details provided are accurate and lawful.

9. Intellectual Property Rights

All content, logos, product images, and materials on Thaif Mall's platform are protected by copyright.

Users may not copy, reproduce, distribute, or modify any part of the website without permission.